Privacy Policy
Last updated: July 17, 2026
This Privacy Policy also serves as the Privacy Notice ("Aviso de Privacidad") required under Mexico's Federal Law on Protection of Personal Data Held by Private Parties (LFPDPPP), and describes our practices under the California Consumer Privacy Act (CCPA/CPRA) and other applicable laws. It applies to aiprosolutions.io and all AI Pro Solutions services.
Data Controller / Responsible Party
AI Pro Solutions ("we", "us") is responsible for the processing of your personal data. For any privacy matter, contact us at javier@aiprosolutions.io. We operate in the United States and Mexico.
Information We Collect
We collect information you provide directly — name, phone number, email, and any details you share in a contact or lead form. When you interact with Libi (our AI receptionist), we process call audio, WhatsApp messages, and the phone number you contact us from. We also collect standard usage data (page views, referral source, device type, approximate location) through web analytics.
Purposes of Processing
Primary purposes (necessary for our services): to respond to your inquiry, provide and operate our AI products (Libi, ATLAS, automations), schedule appointments, and comply with legal obligations. Secondary purposes (optional): to send you follow-ups, offers, and improvements about our services. You may object to secondary purposes at any time by emailing javier@aiprosolutions.io. We do not sell your personal information.
AI Voice Services (Libi) & Biometric Data
If you call a number served by Libi, your call may be recorded and transcribed for quality, training, and to fulfill your request. Your voice may constitute biometric or sensitive personal data under laws such as the LFPDPPP (Mexico), GDPR (EU), LGPD (Brazil), and Colombian/Ecuadorian data-protection law; where applicable we process it only with your consent and for the stated purposes. We do NOT use your voiceprint to uniquely identify you, nor sell or share it for advertising. Where required (including two-party-consent jurisdictions such as California), you are notified at the start of the call and may decline. Recordings are stored securely and you may request deletion at any time.
WhatsApp Messaging (Technology Provider)
AI Pro Solutions operates as a Technology Provider for Meta's WhatsApp Business Platform. When we implement messaging solutions for business clients, we process messages, phone numbers, and conversation content on behalf of and under the instructions of those clients, to enable automated support and communication with their end users. Each business client is the controller responsible for their own end users' data. Data is processed under the WhatsApp Business and Meta Platform policies, stored securely, and retained only as long as necessary.
Cookies & Tracking
We use essential cookies for site functionality and analytics cookies to understand traffic. If advertising pixels (such as the Meta Pixel) are active, they may set cookies to measure ad performance and build audiences. You can disable cookies in your browser settings; some features may not function correctly. We honor Global Privacy Control (GPC) signals where applicable.
Third-Party Services
We use third-party services that may process your data under their own privacy policies: Retell AI (voice processing), Meta Platforms / WhatsApp Business Platform (messaging and advertising), Google Workspace (email, sheets), n8n (workflow automation), and Hostinger (hosting). International transfers are protected by appropriate safeguards.
Data Retention
We retain personal data only as long as necessary to provide our services or as required by law, after which it is deleted or anonymized. You may request deletion at any time by emailing javier@aiprosolutions.io.
Your Rights (by jurisdiction)
Mexico (LFPDPPP — ARCO rights): Access, Rectify, Cancel, or Object, and revoke consent. California (CCPA/CPRA): know, delete, correct, and opt out of sale/sharing — note we do not sell your data. EU/UK (GDPR): access, rectification, erasure, portability, and objection. Brazil (LGPD): confirmation, access, correction, anonymization, portability, and deletion. Colombia (Ley 1581/2012 — Habeas Data) and Ecuador (LOPDP): access, update, rectification, and deletion. We will not discriminate against you for exercising any right.
How to Exercise Your Rights
Email javier@aiprosolutions.io with your request and enough information to identify you. We will respond within the timeframe required by applicable law (for Mexico's ARCO requests, within 20 business days). If you are unsatisfied, Mexican residents may contact the INAI (inai.org.mx).
Security
We apply reasonable administrative, technical, and physical safeguards to protect your data. No method of transmission or storage is 100% secure, but we work to protect your information and will notify you of material breaches as required by law.
Children's Privacy
Our services are not directed to children under 13 (or the minimum age in your jurisdiction). We do not knowingly collect their personal data.
Changes to This Policy
We may update this policy from time to time. Material changes will be posted here with a new "last updated" date.
Contact
Questions about this policy or your data? Email javier@aiprosolutions.io.